Qantas Biometric Check-In

  • Qantas is constantly experimenting with new and emerging technologies to deliver better customer service and remain competitive in the global market.

  • Terem was engaged to build a proof of concept around new biometric technologies that simplified the process of travellers proving their identity at airport gates.

  • Terem utilised cutting edge mobile technology to prototype and test a mobile app, which allowed customers to do a facial “biometric check-in” by taking a picture of the face.

  • Passengers submitted their passport information digitally from home. This allowed them to freely pass through the biometric gates at the airport without having to pull out their passport.

  • Terem oversaw closed trials in Brisbane where the technology was successfully rolled out and received favourable feedback from passengers.

Let’s start with one