By joint venturing with Terem on Attune, IAG has turned a cost centre into a valuable, growing enterprise asset.
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Terem and IAG have joint ventured to commercialise Attune, through new entity Attune Workplace Solutions.
Attune was created by IAG as there was no technology in the market able to address the flexibility challenges of their contact centre environments, while still ensuring contact centres continue to meet customer and business needs. The Attune software has enabled within IAG contact centres:
30% decrease in attrition
More than 10,000 shift changes
9% increase in employee well-being scores
23% decrease in absenteeism
CEO & Founder of Terem Technologies
$5k into $5m revenue
2xAFR Fast 100
61+ product releases
Exited Menulog (acquired for $855m+)
Chairman Votiro ($20m raised) + investor and advisor to tech startups
Partner, Venture Builder
Former GM Terem
10 years enterprise software experience
Former virtual CFO to $10m - 1bn tech companies
Former Financial Controller HelloFresh AU